F A Qs

Frequently Asked Questions

 

Q:  There is an item in your store that I am interested in but is sold out, am I able to pre-order this or is there any way you can let me know when it is back in stock?

A:  Most commonly, once a particular item is sold or sold out, that same item will not be restocked. I create most of my work on a one-of-a-kind basis, meaning that no two items will ever be the same. When you buy an Auragon original, you are buying a truly unique piece of handcrafted art that is not to be reproduced. However, all crystals and gemstones (non-handmade products) can be pre-ordered and restock on a regular basis.

 

Q:  Do you make custom dream catchers? Or will you re-create an older piece that is already sold?

A:  Yes! At this time I am indeed accepting custom creations. Custom creation deposits to begin on your project are $50 which goes towards the overall cost of your piece. Please feel free to reach out via email to inquire about having a custom piece made.

 

Q:  How can I know when new products get added to the shop? When is your next collection release?

A:  Auragon can be found on most social media platforms (Instagram being the most consistent), there you can follow me to find out shop update dates and times. I also have a news letter that you can subscribe to in order to be notified when new items are added to the shop! The newsletter does not go out frequently. News and updates are most commonly announced on all social media platforms.

 

Q:  Do you do wholesale?

A:  At this time, not officially. Although depending on the request this can be possible. Please reach out with any inquiries on wholesale. Hand made items cannot be included in wholesale.

 

Please feel free to contact me with your question or concern if you didn't find your answer (: